A South Florida woman claims a necklace she purchased at the Lauderhill Mall isn't what she paid for.
The necklace at Sharon Jewelry caught Shirley Anderson's eye as she took a strolled through the mall.
"It had diamond-cut designs in it," Anderson said.
Anderson inquired, and employees at Sharon Jewelry said it was $150 but they would sell it to her for $80.
Anderson said before she handed over her money, she asked some questions.
"It was sterling silver. I asked. I always ask about my jewelry before I buy it," Anderson said.
The clasp on the necklace is clearly stamped 925, meaning the piece is sterling silver -- 92.5 percent silver to be exact.
But the piece wasn't wearing well, so Anderson had it tested at another store. They told her it wasn't sterling. So, like any consumer, she went back to Sharon Jewelry.
"They said they don't do returns and called the security guard on me. They told me I need to get out of the mall. I was even called a couple of names," Anderson said.
To find out if she was correct, Local 10's Jeff Weinsier took the necklace to three different jewelers to have it analyzed. Two jewelers used a thermal imaging machine that analyzes the exact metal make-up of a piece of jewelry. They looked, analyzed, and came to the same conclusion.
"It's not sterling silver?" asked Weinsier.
"It's not sterling silver," said jeweler Yair Yacoby.
"Is that real silver?" Weinsier asked.
"No," said Ted Bach of Jewelry Depot in Oakwood.
"If someone told the woman who bought this it's sterling silver, did she get ripped off?"
"Yes," answered jeweler Sam Zolin.
We went to the Lauderhill Mall to confront the woman Anderson said she was spoke to. That woman told Local 10 it was her suppliers fault.
"I buy from the wholesale," the Sharon Jewelry employee said.
"Wouldn't you take it back from her?" asked Weinsier.
"I don't want you to take a picture," she said.
She called security and had us thrown out of the mall. But before we were thrown out, a man began to scream at us and told us we need to prove to him the piece was fake.
"I want a refund of my money back and I want them to stop fooling the public," Anderson said.
"Do you see this a lot?" Weinsier asked Bach.
"Very often. Too often, almost on a daily basis," answered Bach.
Experts advised to only buy from jewelers who test their products before they sell them. They also suggested to buy from someone who has a thermal imaging machine, which can show you the metal make-up of the jewelry.